Tag Archives: Bahrain

A Survey on Executive Customer Service Training

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Please accept this invitation to participate in a new Sacha Orloff Group survey on Executive Customer Service Training.

Survey link: http://bit.ly/1ui9LKZ 

This survey will explore what organizations are seeking to achieve when investing in customer service training. We explore impacts on performance: productivity, profitability and long-term competitiveness.

The survey will provide critical information on what benefits business gain from understanding the importance of customer service excellence in its value-chain; and how companies grow and retain their customers and empower their employees within their organizations. We are seeking the views of executives and managers in all industries, functions, and tenures. The survey takes less than 5 minutes to complete and your opinion will make a significant contribution to our work.

Should you like to receive our research, please fill in page 2 of the survey. Sacha Orloff Group would like to thank you for helping us with our research,

For any questions, don’t hesitate to contact us at strategy@sachaorloff.com

Best regards,

Alexandra de Kerros Boudkov Orloff
CEO, Sacha Orloff Group


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Bahrain Media Report

London and Manama – January 2014

Sacha Orloff Consulting Group in partnership with Tawasul Al Khaleej, have conducted a survey on the role of media as a catalyst for the dissemination of market information and data among businesses in the Kingdom of Bahrain.

Media is a key component of economic growth and the transformation of the economy in Bahrain. The purpose of this survey is to analyse current perceptions of the media industry in Bahrain, and how consumers and business professionals engage with the media.

Key findings include:

90.3 percent of the respondents agree and strongly agree that data is important to the performance of their business in Bahrain.

56.9 percent of Bahraini professionals perceive media in Bahrain as an important source to their business activities in the Kingdom.

However, approximately two thirds of the population surveyed agreed that, Bahrain is not a leader in the media industry.

A full download is available below:

SOC_Bahrain Media Report_Jan14

Author – Alexandra de Kerros Boudkov Orloff – Owner & C.E.O Sacha Orloff Consulting Group

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Bahrain Media Survey

Please accept this invitation to participate in a very short survey.

Here is the link to the survey: https://www.surveymonkey.com/s/KF58TT2 

This short survey will take less than 3 minutes to complete, and your opinions will make a significant contribution to our research on Media vehicles in the Kingdom of Bahrain. The aim of this poll is to study Media requirements in Bahrain and analyse the consumer needs and desire for more information data.

By Media, we understand magazine, paper, television, radio, digital and social media

PRIVACY AND CONFIDENTIALITY: If you agree to participate, your identity will remain anonymous and your responses will be used only in aggregate.

We truly appreciate your participation.

Sacha Orloff Consulting Group and Tawasul Al Khaleej

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Luxury retail spending on the rise in the Middle East

By Andy Sambidge

Spending on premium goods and experiences by consumers in the Middle East is on the rise, according to a research on Luxury Spending Tracker.

The tracker said that in all markets except the UAE, consumers plan to increase spending on luxury goods and experiences through to the end of 2012, as their personal circumstances improve. It surveyed a random sample of 1,000 residents drawn from Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar and the UAE.

It found that residents of Qatar are the biggest buyers of luxury goods across the Middle East, closely followed by consumers in Bahrain.

It said Qataris spend up to $5,000 a month on luxury goods, while consumers in Oman and Jordan are the most conservative shoppers in the region – spending less than $250 per month.

“Consumer attitudes towards spending have begun to improve significantly and there is a noticeable rise in spending on luxury goods and experiences across the region,” said Mazin Khoury, CEO, American Express Middle East.

Luxury products such as cars, high end electronic goods and fashion accessories were identified by respondents as preferred purchases over experiential luxury such as holidays and spa treatments this year.

Fashion topped the list of preferred purchases in 2012, with 37 percent of respondents saying they enjoy shopping for fashion-related items.

Cars were also a leading luxury purchase in 2012, with 31 percent of respondents planning to buy new vehicles this year.

Automobile purchases were highest in the UAE with 42 percent looking to buy new cars in 2012, compared to only 24 percent of Bahraini respondents.

Consumer spending on food and dining out was also highest in the UAE, a likely reflection of the considerable array of international dining options in the country, the tracker showed.

Consumers said Dubai was the region’s prime location for purchasing branded luxury products, selected by 65 percent of respondents.

The emirate was named the preferred shopping destination by 88 percent of respondents from the UAE, 81 percent from Oman, 78 percent from Bahrain and 67 percent from Qatar.

Khoury added: “The inclination towards acquiring tangible luxury goods as opposed to participating in luxury experiences is in keeping with the new consumer sentiment that demands greater value for money.

“Tangible luxury offers greater perceived value as consumers can experience the rewards for their investment over a longer period.”

Read morehttp://www.arabianbusiness.com/mideast-luxury-retail-spending-on-rise-479672.html
Picture– © and credit to Faran Niaz 2012

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Filed under Abu Dhabi, Consumer, Luxury Middle East, Retail, UAE

Bahrain: Retail gets a boost


Several bright spots are emerging for Bahraini businesses, principal among them the retail sector, which is now showing healthy signs of recovery, spurred on by a major new development. The sector’s return to normalcy is expected to help offset economic losses earlier in the year and also send a strong message to investors that Bahrain is open for business.

In late August, it was announced that a major mixed-use development in Manama has been approved. The 140,000-sq-metre project, which will house the Manama Central Market, commercial and retail establishments, and residential apartments, will cost between BD150m ($397m) and BD200m ($529m) to complete and is expected to open within six years.

The development, to be called the Capital Trade Centre, was first announced in 2008 but was delayed due to the onset of the global economic crisis. The resumption of the project will likely be a reminder for international investors that Bahrain is ready to do business.

The contract to supervise the project’s development was awarded to Tashgeel for Commercial Buildings Management. At the contract signing ceremony in August, Bahrain’s deputy prime minister, Sheikh Khalid bin Abdulla Al Khalifa, said that he sees the project as a benchmark for the commercial, industrial and overall achievements of the capital city.

Manama Municipality’s director-general, Yousef Ibrahim Al Ghatam, agreed, saying the upside should be significant. “When I look at the benefits for the municipality, the return from this project is going to be phenomenal.”

In the more immediate term, consumer and business confidence appears to be returning to normal, with investors interested in setting up shop in the kingdom, according to recent comments by the industry and commerce minister, Hassan Fakhro.

From May through the end of July, the number of companies registering with the ministry was 30% higher than in the same period last year, Fakhro said in an August 22 interview with Bloomberg. In addition, the number of shoppers at the country’s biggest mall, City Centre, was 8.5% higher in July than a year earlier, he said.

Retail is leading the way as the government looks to build up other areas of the economy to help offset the impact of the political unrest in early 2011, as well as the effects of the global economic slowdown on the finance and construction sectors.

Indeed, the island kingdom’s annual GDP growth slowed to 1.8% in the first three months of 2011, down from a revised 3.7% in the fourth quarter of 2010, according to data from the government’s Central Informatics Organisation. In early August the Bahrain Chamber of Commerce & Industry said the economy had lost up to $2bn due to the political unrest – a setback for a country with an annual GDP of around $22bn.

Quarter-on-quarter, Bahrain’s economy shrank by 1.4% during the first quarter of 2011 as the unrest brought many businesses, particularly in the tourism sector, to a halt. This was the economy’s first quarterly contraction since the 2008 global financial crisis. In recognition of this, in June the central bank cut its economic growth forecast for this year to 3%.

Meanwhile, the Ministry of Finance reported in July that the 2010 budget deficit amounted to BD459.7m ($1.22bn), an increase from BD446m ($1.18bn) in 2009. Non-OPEC member Bahrain is the only Gulf state projected to see its budget deficit continue in 2011, although robust crude prices are expected to bring some relief this year. In June, analysts polled by Reuters expected a deficit of 0.7% of GDP in 2010 and 1.4% in 2011.

But the prospect of a return to health for the retail sector is an important indicator for the kingdom’s economy. “I am now more optimistic than I was in April or May because I’ve seen the return to normality and I’ve seen things are happening by the day,” Fakhro said.

© Oxford Business Group 2011

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Saudi Arabia: From National Strategies to Economic Realities

Posted on March 18, 2011 by Tatjana de Kerros – Editor of the Entrepreneurialist – http://theentrepreneurialist.net/

Today, after the Friday prayers at 11am GMT, the Custodian of the Two Holy Mosques, King Abdullah addressed the Kingdom of Saudi Arabia in a rare move to announce the implementation of new reforms and royal decrees. Among the most important economic reforms announced were the creation of more jobs in the public sector; increasing salaries for public sector, civil service employees and state students; the building of more housing units; the allocation of funds to health facilities; as well as unemployment benefits and the implementation of a minimum wage. Central to the royal decrees, was also a vow to boost the yet flagging move to replace expatriates with a Saudi workforce, in a pursued Saudization effort.

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Saudi Arabia: Retail spending to rise to $ 100 billion

The retail sector in Saudi Arabia appears set for solid medium-term growth, with sales and turnover expected to rise steadily in the coming years as the public begins benefitting from a greater range of product lines and more shopping centres, Global Arab Network reports according to OBG.

The Kingdom’s economy is forecast to expand by between 3% and 4% in 2011, with GDP expected to grow by a similar rate until at least the middle of the decade. Increased disposable income, along with higher consumer confidence, should flow directly into the sector, with analysts predicting the total retail spend in Saudi Arabia will rise to around $100bn by 2013, well up on the $75bn in outlays in 2008.

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Filed under Luxury Middle East